what is shridevi support System
osTicket, a widely-used open-source support ticket system, seamlessly integrates inquiries from email, phone, and web-based forms into a user-friendly platform. It offers customizable ticket templates for handling recurring support requests like machine builds. This system helps organizations manage, organize, and archive all support interactions in one place, serving as an affordable alternative to complex customer support systems.
shridevi support SYSTEM
Auto-Responde
Configurable automatic reply sent out when a new ticket is opened or a message is received
Customizable Ticket Filters
Define rules to route incoming tickets to the right department, agents, and trigger actions.
Configurable Help Topics
Route inquiries to the right department for swift resolution.
SLA Plans
Track tickets and due dates without hassle, get overdue alerts, and priority escalation.
Ticket Locking Mechanism
Allow staff to lock tickets during response to avoid conflicting or dual responses.
Advanced Search
Narrow down search criteria with custom fields and save selected criteria for future searches.
Internal To-Do List
Create an internal to-do list for agents, associated with tickets or standalone.
Integration Features
Integration with other systems such as Dokuwiki and the ability to add buttons to forms for connecting with other applications
How It Work?
osTicket Streamline customer service with customizable features and efficient ticket management. Choose between open-source or cloud-hosted options, with tutorials available for easy setup.
Ticket Management
osTicket allows for the efficient management of customer inquiries and internal help desk tickets.
Customer Support
The platform offers a built-in customer portal, enabling users to submit tickets and monitor the progress of their requests
Integration Capabilities
This integration functionality facilitates a more cohesive and efficient support ecosystem.
